Privacy Policy

1. Introduction

Sweet Maid Cleaning Service ("Sweet Maid," "we," "our," or "us") is committed to respecting and protecting the privacy of our customers, website visitors, and users. This Privacy Policy outlines our practices concerning the collection, use, maintenance, and disclosure of personal information collected through sweetmaidcleaning.com and associated booking portals.

2. Information We Collect

We collect several types of information to provide seamless, high-quality cleaning and maid services:

• Contact Details: Name, phone number, email address, physical service address, and gate/entry instructions.
• Service Preferences: Property size, number of bedrooms/bathrooms, frequency of service, pet information, and special cleaning instructions.
• Billing & Payment Information: Payment transactions are securely processed through PCI-DSS compliant third-party payment gateways (e.g., Stripe). Sweet Maid never stores full credit card numbers on our local servers.
• Usage & Device Data: IP address, browser type, operating system, referring URLs, and website activity collected automatically via analytics cookies.

3. How We Use Your Information

We utilize the information we collect for the following legitimate business purposes:

• To schedule, dispatch, manage, and complete your residential or commercial cleaning appointments.
• To provide instant pricing quotes and process payments or invoices.
• To send booking confirmations, appointment reminders, arrival notifications, and service satisfaction check-ins via SMS or email.
• To respond to customer service inquiries, claims, or feedback.
• To optimize website performance, improve user experience, and detect security vulnerabilities.

4. SMS & Text Messaging Policy (TCPA Compliance)

By providing your telephone number through our booking forms, quote requests, or website, you consent to receive transactional notifications and appointment updates via SMS/text messaging from Sweet Maid Cleaning Service.

• Message frequency varies according to your service schedule.
• Standard message and data rates may apply.
• You may opt out of SMS communications at any time by replying STOP to any message, or text HELP for assistance.
• We strictly do not share, sell, or rent your mobile phone number to third parties or affiliates for marketing or promotional purposes.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. We may disclose personal data to trusted service providers (such as dispatch software, secure payment processors, and SMS gateways) solely to fulfill our services to you, or when required by law to comply with legal proceedings, court orders, or law enforcement requests.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to decline cookies, though certain features of our booking platform may not function optimally without them.

7. Data Security

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption and access controls) to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

8. Your Privacy Rights

Depending on your location, including under Florida law, you have the right to access, correct, or request deletion of your personal information held by Sweet Maid. To exercise these rights, please contact us using the details provided below.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team: